Junior Customer Service & Telesales role

Salary: Competitive
Start date: Early September

If you want to be part of an award-winning, sustainable print business that’s continuing to lead the way for the print industry, and part of a team that’s more like a family, we’ve got a role that could be right up your street.

About the role: Customer Service & Telesales

We’re looking for a Junior Customer Service & Telesales team member to join us at our Bury St Edmunds HQ. Working on-site you’ll play a key role in making sure our customers feel supported, valued, and looked after – whether that’s helping with day-to-day queries, following up after a job, or spotting opportunities to help give them more of what they need.

This is a great role if you’re starting your career in customer service or sales, or looking to step into the technology driven print world. You’ll be given full support and training, with real prospects to grow your career with us.

What you’ll be doing

  • Communicating with customers to keep them informed and supported
  • Following up with clients after delivery to make sure they’re happy
  • Spotting opportunities for additional sales geared around helping customers meet their print needs

What we’re looking for

We want someone who’s as much about people as they are about process. So you’ll bring:

  • Strong communication skills and a friendly manner
  • The ability to build great relationships with customers and colleagues
  • Energy, motivation, and a positive attitude
  • A balance between being a great team player and having the confidence to work independently when needed
  • Personal qualities that add to and enhance the KNP vibe: friendly, ethical, warm, open, and committed

Why join us?

At KNP, you’ll be joining a forward-thinking, family-run business that cares about doing the right thing – whether that’s for our customers, our team, or the environment. We’re hugely proud of, and 100% committed to, our sustainability credentials, and the awards we’ve picked up along the way tell us we’re doing the right thing, the right way. But more than that, we’re proud of the people who make KNP what it is.

Support, encouragement, and progression are all part of the package here. If you’ve got the drive, we’ll give you the opportunities.

How to apply

If you want to apply for our Junior Customer Service & Telesales role, have a look around our site. Get a feel for who we are and what we’re all about. Then send your CV, along with a top-notch cover letter that lets us know who you are, and why you believe you’re the right candidate for the job in an email with the subject line Junior Customer Service & Telesales, to: hello@knplitho.co.uk

KNP is full of lovely people with bags of energy, who really care. And each and every one of us has absolute commitment to doing everything as well as we possibly can to deliver great work for clients. Even the boss is alright!